Privacy Notice for Customer Satisfaction Survey 2024

1. Purpose of the privacy notice

Bekaert values the right to privacy and is committed to ensure all Personal Information obtained, processed, and used in a safe, secure, ethical and transparent way and in accordance with Applicable Legislation.

This privacy notice (hereinafter “Notice”) sets out the basis on which we will process any personal information for Customer Satisfaction Survey.

2. Definition and abbreviations

Applicable Legislation

European Union General Data Protection Regulation 2016, Personal Information Protection Law of China, United Kingdom’s Data Protection Law and other applicable data privacy legislations where the survey responder is based

Bekaert or We or Data Controller

NV Bekaert SA, Bekaertstraat 2, BE-8550 Zwevegem (including each BBRG entity) and other Bekaert group entities located globally

Personal Information or data

Any information relating to a Data Subject. This includes first name, last name, address, country, email id, phone no., other identification number(s), location data, online identifier(s), facts, and expressions of opinion about the Data Subject

Sensitive Personal Information

Personal Information consisting of information as to his or her racial or ethnic origin, political and philosophical opinions, religious beliefs and activities or other beliefs and activities of a similar nature, membership in a trade union and position in trade unions, physical or mental health or condition, sexual life and private sphere, administrative or criminal proceedings and convictions, social security files, and government identification numbers or financial account numbers that may facilitate identity theft.

Sensitive Personal Information is also defined as special category of Personal Information in various local data protection legislations

3. What Personal Data do we process?

We process following Personal Information during the Customer Satisfaction Survey activity:

First name,
Last name
Country,
Email id,
Designation,

Currently, we do not process sensitive personal data from you. However, if we process any sensitive or the special categories of personal data as defined in the Applicable Legislation, we will inform you about the processing in advance and collect your specific consent before processing sensitive personal data.

4. Why do we use your Personal Information? (Purpose)

We use your Personal Information for the specific purposes of conducting Customer Satisfaction Survey, analyzing the survey responses and appropriate action based on the outcome of the survey.

5. Who has access to your Personal Information?

Your Personal Data will be disclosed to an independent service provide Profacts (www.profacts.be) to organize the survey (‘third party Recipients’).

Bekaert will disclose your Personal Information only to aforementioned third-party Recipients after ensuring an adequate level of data protection:

Third parties with whom we have a contractual relationship, including service providers, vendors etc. We require third parties to respect the security of your personal data and to treat it in accordance with our instructions and as per the law.

6. International transfer of personal information?

Due to the global nature of our business operation, we may transfer your Personal Information to Bekaert group entities located in countries outside of the country where data is being collected. In such cases, we may take appropriate measures to ensure that your Personal Information receives an adequate level of protection, such as latest Standard Contractual Clauses published by European Commission and standard contractual clauses published by other local data protection authorities.

7. How do we protection your personal information?

We apply appropriate technical, physical and organizational measures that are reasonably designed to protect personal information. Only specially authorized staff will be allowed to access your Personal Information and they are obliged to treat the Personal Information confidential. We only provide your data to authorized third parties if we have a written agreement with them. Our agreement with third party contains clauses protecting your information. The conditions we apply are even stricter if the third party is in a country where data protection is not considered to be adequate.

8. What are your rights?

You have the right to:

Access your Personal Information.
Correct incorrect Personal Information,
Delete your Personal Information and in some circumstances to object to our processing of your Personal Information
Other rights available to you as per data protection regulation in your country

If you wish to exercise any of these rights (subject to applicable local laws), or have complaints about our processing of your personal information, please contact Bekaert Data Privacy Office at privacy@bekaert.com